Proceeding with any tuition implies the client’s acceptance of the terms of this agreement and that consent is given to store data as described in the GDPR and Privacy statement.
Who am I?
Eleanor Huxtable is a trading entity providing private tuition under the trading name EHS Tuition. Thurrock Home Ed Hub is apart of EHS Tuition.
Clients are required to provide adequate contact details. This includes but is not limited to a full name and address of both the parent or guardian and the student, an email contact and at least 1 different emergency contact including names and phone numbers.
Other relevant information will include SEND, medical concerns such as allergies as well as exam dates and should be provided at registration and all information should be updated regularly.
EHS tuition will only use these details to contact you regarding tuition and will never pass your details onto anyone else unless you have requested this in writing or where we are required to do so by law.
Private Lessons (Online and in person)
All lessons unless otherwise agreed are 60 minutes in length including 5 minutes feedback to the parent or guardian should it be required.
The fee for a one-to-one tutoring lesson is £35.00. Revision or consolidation work will be provided for between lessons if requested by either the parent or the student. It is the responsibility of the parent or guardian to ensure that this work is completed outside of the lesson time to ensure maximum progress is made.
A one-to-one tuition slot is a reoccurring lesson at the same time and day every week and the expectation is that you will have a lesson every week during term time unless it has been agreed otherwise. Availability during school holidays may differ and will be confirmed separately.
Group Lessons (Online and in person)
Groups lessons unless otherwise agreed are 55 minutes in length with revision or consolidation work being provided at the end of the lesson to be completed for the following week. It is the responsibility of the parent or guardian to ensure this work is completed outside of lesson time to ensure maximum progress is made.
Group lessons are reoccurring on the same day and time each week during term time. Dates will be confirmed at the end of the month for the following month on your invoice. Availability during school holidays may differ and will be confirmed separately.
If for any reason group numbers become lower than the minimum required, the group will cease to run as per the termination policy below.
Student Code of Conduct
Parents or guardians are responsible for ensuring that their children behave appropriately during their lessons. Abusive or discriminatory behaviour towards tutors or other students will not be tolerated and may end in termination of tuition.
Students are expected to:
· Arrive / log in in good time for your lesson.
· Ensure you are dressed comfortably and appropriately.
· Come to your lesson with all of the appropriate equipment (Paper, pen and calculator as a minimum)
· Be polite to your tutor and other students.
When attending in person lessons we expect students to:
· Tell us of any changes to your exam board or syllabus.
· Mute mobile phones to minimise distractions.
· Place coats and bags under the table in a safe space
· Follow evacuation instructions is required to do so.
When attending Online lessons, we expect students to:
· Test your equipment before the start of your lesson including a speed test using the following as a minimum:
v Download >10Mbps
v Upload > 2Mbps
v Check that your headphones and microphone are working.
· Attend online lessons from an open room such as living or dining room for the purposes of safeguarding.
· Keep distractions to a minimum by muting mobile phones and switching off social media.
We ask all students not to bring food to any lesson unless medically required.
EHS tuition reserves the right to cancel any bookings for students whose behaviour is unacceptable or where abusive language is used by either parent or student.
All staff at EHS Tuition hold an enhanced DBS certificate and are registered on the update service. Details can be provided on request. All staff have completed safeguarding training. The full safeguarding policy can be found at www.ehstuition.com.
When attending in person tuition:
· A parent or guardian must always remain onsite at the centre for all students under 18. There are waiting areas available for parents and guardians.
· No-one should allow people into the building without express permission from the tutor. This is to ensure the safety of the staff and students in the centre.
· On arrival you must sign in including the names of everyone accompanying you at the centre in case of emergencies.
The toilets for in person tuition are shared facilities with other members of the office block as well as their visitors. Due to this, EHS tuition cannot guarantee that the facilities will be empty if your young person needs to use them. Full responsibility for your student using the facilities remains with you as their parent or guardian. This includes supervising your student to the facilities and back to the classroom.
When attending Online tuition:
· a parent or guardian must be present in the home for all students under 18.
· Online lessons should be conducted in an open space such as a living room with doors open.
· students should be appropriately dressed.
In line with UK Safeguarding law, where a student discloses anything to us which indicates that they may be at risk of physical or mental harm, we have a duty of care to record and pass these concerns to the relevant authorities. At this time, personal details linked to that account may be disclosed to relevant authorities.
Online lessons may be recorded for safeguarding purposes. These recordings will be stored for up to 30 days on a passworded device and or server. EHS Tuition will not share these recordings with anyone unless required to by the relevant authorities.
There is CCTV in operation for all in-person sessions. These recordings will be stored for up to 30 days on a passworded device and/or server. EHS Tuition will not share these recordings with anyone unless required to by the relevant authorities. Further details can be found on www.ehstuition.com.
Illness (In person lessons)
To protect our staff and students, students are not permitted to attend any in person tuition if they are unwell or have been in contact with anyone showing signs for communicable disease within the last 7 days.
Where the lesson is a one-to-one lesson, a remote lesson will be offered instead of an in-person lesson at the same time and date. If the student is too unwell to take part, the 24-hour cancellation policy will apply.
When the student is enrolled in a group lesson, the resources and homework used in the lesson will be provided through the portal and a catch-up session may be offered during the next school holiday.
If a student arrives and is showing signs of illness or becomes ill during a lesson, the parent or guardian will be contacted and required to collect the student immediately.
EHS Tuition reserves the right to refuse to teach and to cancel any further bookings for a student who knowingly attends an in-person lesson while unwell themselves or has been in contact with someone who is unwell in the last 7 days.
Booking and Payment
Payments are due by the first of the month for lessons in the upcoming month. An invoice will be sent to you on or before the 25th of the month for lessons in the following calendar month.
Should payment not be made by the 1st of the month then lessons will not take place and your reserved slot will be offered to students on the waiting list.
Payment should be made by bank transfer to the account details below.
Name: Eleanor Huxtable
Sort code: 60-83-71
Account number: 99765005
Please allow up to 3 working days for BACS payments to be allocated.
Cancellation policy (Private lessons only)
All booked lessons are subject to a 24 hour cancellation policy and must be cancelled through the student portal. Lessons cancelled within 24 hours of the allocated start time are fully chargeable and no refunds will be given for these short notice cancellations.
Cancellations with more than 24 hours’ notice are permitted with a limit of 1 per term. Any further planned cancellations can be made but will be fully chargeable. Where cancellations are made with more than 24 hours’ notice, these may be rearranged for a different time in the same week if convenient to both parties however this is not guaranteed.
If for any reason, EHS Tuition must cancel a lesson, we will endeavour to provide tuition at another time during the same week. If another suitable time cannot be found, then any monies paid in advance will be refunded and the lesson not charged. This refund will automatically be credited to your account for the following month unless otherwise requested.
Lessons will continue until a mutually agreed termination date or the day of the student’s last external exam. If you wish to terminate regular lessons before this date, then 1 weeks’ notice must be given in writing.
EHS Tuition reserves the right to terminate tuition services for any reason, giving at least 1 weeks’ notice. Any monies owing after the 1-week notice period will be returned to you.
*Term dates are based on Thurrock Council term dates – availability may differ outside of term time.
Cancellation policy (Group lessons)
All group lessons booked are non-refundable and cannot be rearranged.
If a group lesson is missed for any reason, the revision and homework will be provided for you through the portal as normal.
If for any reason EHS Tuition cannot attend a lesson, the lesson will be cancelled and rearranged to take place in the next school holiday where possible. If this cannot be rearranged then any monies paid in advance for this lesson will be refunded and the lesson not charged. This refund will automatically be credited to your account for the following month unless otherwise requested.
Group lessons will continue during term time until the lesson before the students last external exam in the subject. If you wish to terminate these group lessons before this date then you may do so at the start of the next month provided at least 1 week’s notice has been given in writing.
*Term dates are based on Thurrock Council term dates – availability may differ outside of term time.
EHS Tuition provides a student portal for organising all aspects of tuition through a tutor management system such as Tutorbird. By accepting this agreement and attending tuition, you are agreeing to set up an account and allow EHS Tuition access to any information you have provided. If you are unable to set up an account, EHS Tuition will do this for you and email you the log in details.
The student portal is used for bookings, cancellations, lesson notes as well as the sharing of resources and homework.
You can view and edit the details held about you and your child using your parent log in details which will be emailed to you upon account creation.
Parents or guardians remain in full responsibility of their student’s internet usage in both online and in-person sessions. Students should not need internet access while attending in-person lessons and it is recommended that all phones and other devices are turned off for the duration of the session.
Limitation of Liability
Whilst I, Eleanor Huxtable trading as EHS Tuition will do my best to ensure that the student makes satisfactory progress, this cannot be guaranteed and I cannot be held accountable for the academic success or otherwise of the student, up to and including final exam results.
To the maximum extent permitted by law, I accept no liability for any direct or indirect loss or damage, arising from the use of the EHS Tuition’s services or any errors or omissions in the contents of the EHS Tuition’s learning materials.
Data protection and GDPR Policy
Under the GDPR, introduced in May 2018, clients must now give explicit consent to be contacted by businesses and must be informed as to how their data is held. Eleanor Huxtable is a registered data controller with the ICO as required by law.
The information held by EHS Tuition is provided by you (and your child if they are the student). This comes from the registration form, which includes personal data and contact information, any work completed in the tutoring lesson or homework, register of attendance for tutoring lessons, recordings and CCTV, as well as any other information that you have provided that is relevant to tutoring including on the student portal.
All information we hold on you is stored electronically and is password protected for security. This information is never shared with third parties, unless we are legally required to do so.
If EHS Tuition needs to contact a student under 18 directly, outside of the online lesson, permission from the legal guardian will be sought and the guardian copied into the communication.
You have a right to see information held or to ask EHS tuition to delete all information held about you. To do so, please make a request via email. Unless specifically asked to destroy your information, EHS Tuition retains your data for up to 2 years after your last lesson. CCTV recordings are kept for a maximum of 30 days before being deleted. Please note data relating to booking and invoices will be kept for 7 years to comply with fiscal legislation. When EHS Tuition destroys your data, any paper is shredded to protect your identity and any computer files deleted.
By agreeing to these terms and conditions, you are giving consent for your personal information to be used by EHS Tuition. You are consenting to being contacted by post, email, zoom and its alternatives and by phone or text message for business purposes, including but not limited to, arranging lesson times, holidays and cancellations, homework, progress and special offers and services. Your personal information will only be used for business purposes and you have the right to inform EHS tuition via email if you no longer wish to be contacted.
This policy has been developed under the guidance of NSPCC learning.
The purpose and scope of this policy statement
The purpose of this policy statement is:
· to protect children and young people who receive EHS Tuition’s services from harm. This includes the children of adults who use our services
· to provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection.
This policy applies to anyone working on behalf of EHS Tuition including senior managers, paid staff, volunteers, sessional workers, agency staff and students.
This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation is available from www.nspcc.org.uk/learning.
We believe that:
• children and young people should never experience abuse of any kind
• we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.
We recognise that:
• the welfare of children is paramount in all the work we do and in all the decisions we take, all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse.
• some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues.
We will seek to keep children and young people safe by:
• valuing, listening to and respecting them.
• appointing a nominated child protection lead for children and young people.
• adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers.
• developing and implementing an effective online safety policy and related procedures.
• providing effective management for staff and volunteers through supervision, support, training and quality assurance measures so that all staff and volunteers know about and follow our policies, procedures and behaviour codes confidently and competently.
• recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made.
• recording and storing and using information professionally and securely, in line with data protection legislation and guidance [more information about this is available from the Information Commissioner’s Office: https://ico.org.uk/fororganisations ]
• sharing information about safeguarding and good practice with children and their families via leaflets, posters, group work and one-to-one discussions
• making sure that children, young people and their families know where to go for help if they have a concern.
• using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately.
• using our procedures to manage any allegations against staff and volunteers appropriately.
• creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise.
• ensuring that we have effective complaints and whistleblowing measures in place.
• ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance.
• building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.
Nominated child protection lead
Thurrock Council LADO (Local Authority Designated Officers)
07762406606 (LADO Admin)
0808 800 5000
We are committed to reviewing our policy and good practice annually.
This policy was last reviewed on 24.8.23